Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Ebook downloads are not eligible for returns.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where no refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Items in a sale
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the acceptance or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mark@moodie.biz.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to the address at the footer of each page.
Shipping returns
To return your product, you should mail your product to the address in the footer of each page.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you may vary depending on where you live.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.